IT Systems & Network Engineer

Lavipharm is looking for an IT Systems & Network Engineer who will be reporting to the Lead IT.

Requirements

- Provide 2nd- and 3rd-level technical support across office and production environments, troubleshooting complex issues related to software, accounts, access and endpoints - Take ownership of escalated incidents and problems, performing root-cause analysis and implementing sustainable solutions - Manage the lifecycle of laptops, desktops, printers, peripherals and mobile devices, including deployment, troubleshooting, repair and replacement - Support and maintain meeting-room and AV infrastructure, including Microsoft Teams Rooms, displays and conferencing equipment - Administer and optimize Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive and licensing - Manage identities, authentication and access through Microsoft Entra ID, including Conditional Access, MFA, role assignments and access policies - Maintain and troubleshoot on-premises Active Directory, Group Policy, DNS and Windows Server infrastructure - Participate in infrastructure upgrades, migrations, security improvements and IT projects - Monitor system health and proactively identify operational, security and capacity issues - Maintain technical documentation, procedures, configurations and asset records - Contribute to IT policies, change management and operational processes within a regulated GMP environment

Requirements

- 5+ years of hands-on experience in IT systems administration, infrastructure support or a similar role - Strong administration experience with Microsoft 365, particularly Exchange Online, Teams, SharePoint/OneDrive and tenant-level configuration - Strong working knowledge of Microsoft Entra ID, including identity management, MFA, Conditional Access and role-based access - Strong knowledge of Active Directory, Group Policy, DNS and Windows Server environments - Proven ability to independently troubleshoot complex endpoint, identity, application and infrastructure issues - Good understanding of Microsoft security and identity best practices - Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs and firewalls - Experience taking ownership of technical incidents and problems from investigation through resolution and documentation