Project Manager

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We are looking for a results-driven Project Manager to oversee the design, governance, and continuous improvement of our operational processes in Sales Operations team. This is a hands-on role for someone who can build structure where it's missing, hold the teams accountable, and resolve problems efficiently. This is a cross-functional role to ensure processes are implemented and followed across the teams

About the job:

Standard Operating Procedures (SOPs)

- Develop, document, and maintain clear SOPs for core processes. - Roll out SOPs to relevant teams and ensure they are understood and consistently followed. - Use insights from compliance gaps to inform coaching, training, and further process refinement. - Coordinate across functions (e.g., sales, operations, product) to align priorities and drive delivery

Process Improvement

- Identify inefficiencies, bottlenecks in the process, and optimise the process - Define clear requirements and proposals for process improvements. - Convert improvement ideas into actionable plans with owners, timelines, and success metrics. - Measure the impact of changes and iterate based on results.

About you:

- Proven experience in project, program, or operations management. - Demonstrated ability to write and enforce SOPs and process documentation. - Strong problem-solving and analytical skills with a structured, root-cause mindset. - Experience managing cross-functional stakeholders and competing priorities. - Project management certification., e.g., PMP. (nice to have) - Experience with process improvement methodologies is (e.g., Lean, Six Sigma). - Familiarity with project and workflow tools (e.g., Jira, Asana).

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