Rapid Response Team-Deputy Manager (MG3)-Service Department-Distribution and Aftermarket Business Unit-Kolkata

Group Company: Kirloskar oil eng ltd

Designation: Deputy Manager – Global RRT (Rapid Response Team) Electrical Support.

Office Location: Kothrud

Position description: Specialize in ensuring contineous support to the ctical escallated cases and lead for troubleshooting, repair support during catastrophic failures. Resposible for end to end solution support with coordination witin CFT.

Primary Responsibilities: Power Systems expertise: Deep expertise in high/medium/low voltage power and control panels, switchgears, transformers, UPS systems, and protection relays.

Rapid Diagnostics & Troubleshooting: Exceptional ability to remotely diagnose complex electrical faults under high-pressure, time-sensitive constraints.

Automation & Control Systems: Strong understanding of SCADA, PLC programming, VFDs, and industrial communication protocols (Modbus, Profibus).

Operational Competencies

Incident & Crisis Management: Proven ability to coordinate and lead emergency responses, resource allocation, and technical escalation paths during critical failures.

Global Stakeholder Management: Skill in managing cross-functional, multicultural teams and handling communication with high-profile global clients.

SLA & KPI monitoring: Experience driving operational metrics such as Mean Time to Resolve (MTTR), First Time Fix Rate, and system availability targets.

Continuous Improvement: Competency in executing Root Cause Analysis (RCA) and translating failure data into preventive maintenance strategies.

Additional Responsibilities: Decision-Making Under Pressure: Ability to make firm, safety-conscious, and technical decisions rapidly when system downtime costs are high.

Communication: Excellent command of English (and ideally secondary languages) with the ability to simplify complex technical issues for non-technical stakeholders.