Dealership Service Advisor - Key Motors of South Burlington

Are you a motivated professional who wants a career path where you can grow and advance in the automotive industry? Then Key Auto is the place for you. We have service advisor positions offering a commission-based compensation with unlimited earning potential, with a career path to grow.

Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.

Responsibilities

- Oversee service orders and flow of drive lane - Ensure that customers receive prompt, courteous, and effective service - Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer - Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled - Ensure the daily inventory of technicians' time is consistently sold to service customers - Distribute work between technicians efficiently - Answer technical questions about vehicle problems, warranties, services, and repairs - Maintain Customer Happiness scores at or above company standards - Assist in diagnosing vehicle problems; order parts and tools as necessary - Oversee administration of warranty claims as well as training and supervising of the service department - Set schedules and assigns tasks to service department employees - Reinforces company policies and adheres to company standards - Encourages compliance with applicable laws and regulations - Maintain a good working relationship with factory(s) and foster positive employee relations - Collaborate with upper management to make service department hiring and discipline decisions

Qualifications

- Excellent organizational skills - Demonstrated ability to manage others - Time management skills - Fantastic communication skills with your customers - Professional, well-groomed personal appearance - Consistent record of service and sales success - Strong record of positive customer satisfaction results - Team-oriented and self-motivated - Able to work with little supervision - Clean driving record and valid driver’s license

Benefits

- Medical, Dental & Vision Insurance - 401K Plan + Match - Paid time off and vacation - Short/Long Term Disability/Flex/Life - Growth opportunities