Representative I, Cust. Svc. - Administration

Overview

The Traffic Dispatcher Clerk also known as Window Clerk will coordinate and schedule drivers for pick-up and delivery in a safe, efficient, and timely manner. May be exposed to customers and is responsible for processing cargo bookings or import/export documentation within established deadlines and regulatory requirements. Receives, reconciles, consolidates and/or summarize documents and information from customers.

Responsibilities

Key Responsibilities:

- Ensure that all documentation is submitted timely, as required.

- Check documents, make necessary corrections, and distribute them to corresponding customers to meet their respective deadlines.

- Collects Bills of Ladings for all assigned customers; check the information on all documentation for accuracy and disseminates for processing.

- Inform all customers of cargo arrivals/departures, via email/fax with an arrival/departure notice and a copy of the bill of lading. Securing confirmation and file in the master file.

- Secure original bills of lading properly endorsed, and delivery orders.

- Check that cargo is properly released.

- Work hand in hand with truck drivers

- Consolidates orders into truckloads for specific destinations.

- Coordinate and enter all data into computer system.

- Heavy phone communications answering any questions and informing customers of situations.

- Performs other related duties as assigned.

Candidate Requirements:

- Minimum two (2) years’ experience in Customer Service and Import Documentation required.

- High school diploma or equivalent.

- Intermediate to advanced experience with MS Word, Excel, Outlook

- Moderate to advanced typing skills and 10-key by touch (40-45 wpm)

- Advanced communication skills in English in order to communicate with customers.

- Ability to follow procedures and instructions.

- Ability to establish and maintain effective working relationships with customers and fellow employees.

- Ability to exercise independent judgment within established systems and procedures.

- Possess organizational and time management skills with the ability to prioritize and be detail-oriented.

Physical Requirements and Working Conditions:

- The employee is required to sit for long periods of time and move to and from other locations, within the office and warehouse.

- The employee must occasionally lift and/or move up to 10 pounds.

- Work is performed primarily in the office.

- The employee is occasionally exposed to dust, fumes, and airborne particles, toxic or caustic chemicals.

- The noise level in the work environment is usually quiet to moderate.

- Must be able to work extended hours, weekends, or holidays, on occasion

Required Skills/Abilities:

- Excellent verbal and written communication skills.

- Strong organizational skills to prepare and assign routes.

- Strong leadership skills to ensure drivers compliance with direction and assignments.

- Basic understanding of geographical area and mapping programs to facilitate efficient routing.

- Proficient with or able to quickly learn dispatch and recordkeeping systems.

- Ability to work at a fast pace and under pressure.

- Thorough understanding of shipping industry.

Education and Experience:

- High school diploma or equivalent required; Associates degree in Transportation, Logistics, or related field preferred.

- At least three years of related experience and execution of similar duties in warehouse/freight operations required.

Physical Requirements:

- Prolonged periods sitting at a desk and working on a computer.

- Must be able to lift up to 15 pounds at times.