Quickbooks Certified Bookkeeper

Bookkeeping & Account Management

- Accurately categorize transactions, reconcile accounts, and maintain clean ledgers - Identify and resolve discrepancies with care and attention to detail - Conduct monthly financial reviews to ensure every client’s books are accurate and up to date

Client Support & Communication

- Serve as the main point of contact for your clients — small business owners who rely on your guidance - Provide empathetic, professional, and clear communication across chat, email, and phone - Build strong relationships by explaining financial information in a way clients can easily understand

Problem Solving & Ownership

- Take initiative to identify and resolve client concerns proactively - Own the client experience from start to finish, ensuring satisfaction and trust - Collaborate with internal teams using tools like Bench App, Salesforce, and Slack

- QuickBooks Online Certification is required (active certification) - 1+ year of experience in bookkeeping, auditing, or tax preparation - 1+ years of customer-facing or client service experience — ideally supporting U.S.-based clients - Excellent spoken and written English proficiency (clear, confident, and professional communication is a must) - Strong customer service mindset with the ability to explain financial information clearly and empathetically - Hands-on experience using QuickBooks Online - High attention to detail, strong problem-solving skills, and a proactive approach - Degree in Accounting, Finance, or related field (or equivalent experience)

- Must be based in the Johannesburg area and available to work North American business hours (9 AM – 5 PM EST or PST) - Must meet Bench’s minimum hardware and internet requirements for smooth communication and workflow