Recruitment Manager

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job We’re changing the way people think about customer care, and we need your help! We’re looking for a Recruitment Manager to lead and manage our Recruiting Team. Reporting into the Director of Recruiting, this role will also be responsible for supporting recruiting strategies and people-related initiatives within the company.

As Recruitment Manager, You Will… • Lead and manage Recruiting Teams while developing effective recruiting practices for volume recruiting • Provide recruiting support for management and other departments, ensuring global recruiting strategies are implemented • Assist hiring managers with interviewing and selecting candidates for the right corporate culture and role fit • Support and help implement people-related change initiatives and recruiting deliverables • Support the development of strategic online recruiting presence – ex. Job Bank, Monster, LinkedIn, Facebook, etc. • Track and report recruitment acquisition statistics while producing accurate and relevant metrics • Coach team members on development needs, career growth and learning opportunities • Help with special projects as needed

As Recruitment Manager, You Have… • Certificate or degree in Business with a major in Human Resources • 3-5 years of leadership experience in HR and/or Recruiting, preferably in a contact center setting • Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong relationships • The ability to self-manage daily duties and time in a fast-paced, always changing environment • The ability to organize and follow-up on multiple tasks with accuracy and timeliness • Creative problem solving and project management skills, with an eye for detail • The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds • A service-oriented attitude with the ability to adapt to change and innovation • A strategic mindset with the ability to plan and execute for a desired result

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.