IT Assistant

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

We are looking for an enthusiastic and reliable IT Assistant with a knack for problem-solving and a basic understanding of English. Proven ability to provide technical support to both onsite and remote agents, ensuring a smooth workflow.

As IT Assistant, You Will…

• Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware-related problems
• Ensure workstations are functional (computer hardware peripherals/components) and communicate properly on the network
• Troubleshoot/ report specific line of business program issues
• Be accountable for tracking and organization of physical hardware
• Be clean and organized within the IT department
• Provide support for the IT Department - ‘organization and cleanup’ as required

As IT Assistant, You Have…

• A High School diploma or equivalent
• Adaptability to learn a variety of software programs
• Strong analytical and problem-solving skills
• The ability to multitask and self-manage your workday is crucial
• Availability to work evenings and weekends
• The ability to work in a fast-paced and time-sensitive environment
• The ability to lift 50 lbs

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.