Investigations Specialist I

Position Summary

InCheck’s Investigations Department provides administrative and analytical support to internal staff and external customers by utilizing in-depth knowledge of the business and online ordering systems. The Investigations Specialist I reports to the Investigations Manager and is ultimately responsible for quality of service, accurate report completion, ensuring efficient turnaround time, and assisting with criminal background check reporting compliance.

Job Duties & Responsibilities

- Develops and maintains working knowledge of InCheck's services, products, industry regulations, applicable laws, customer requirements, and processing procedures necessary to perform the role effectively.

- Manages criminal background check report workflow/activity.

- Assists in analyzing current and future company policies and best practices.

- Maintains customer service and quality standards at all times.

- Communicates via phone and email with candidates to ensure timely completion of reports.

- Communicates with vendors and or court clerks to obtain case information when necessary.

- Manages day-to-day status of reports, including further investigations and/or all completion efforts related to:

- Nationwide Municipal Criminal; County Criminal; State Criminal; Federal Criminal

- Instant Multi-State Criminal

- Social Security Trace

- Sex Offender

- Caregiver Criminal History and Patient Abuse

- Warrants and Wants

- Fingerprinting (when applicable)

- Global Terrorist Search

- International Searches

- Vendor Hits

- Other (as needed)

- Applies client-specific guidelines accurately to each report.

- Identifies and researches discrepancies found during the order completion process.

- Inspects assigned reports for completeness and grammatical correctness.

- Prepares routine reports and communicates with client upon successful completion of reports (when applicable).

- May assist in building and maintaining department procedures and training guidelines.

- Learns, retains and applies PBSA accreditation standards to all tasks.

- Other duties as assigned.