Program Associate-Community Management

About iDC Council

At iDC Council, we are building a thriving community of career counselors committed to empowering students with informed career decisions. Through training, certification, quality assurance, and continuous professional development, we enable counselors to deliver high-quality career guidance across schools and institutions.

We are looking for a Program Associate – Community Management to build an engaging and vibrant counselor community by driving learning initiatives, fostering relationships, and creating valuable opportunities for counselors across the country.

Role Overview

The Program Associate – Community Management will be responsible for planning and executing community engagement initiatives, coordinating university and industry interactions, supporting counselor retention, driving business and ensuring a seamless experience throughout the counselor journey.

Key Responsibilities

iDC One Adoption & Counselor Enablement

- Drive the adoption and effective usage of iDC One among the counselor community. - Connect with counselors to understand their requirements and demonstrate how iDC One can support their counseling practice. - Guide counselors in purchasing assessment codes and utilizing the platform effectively. - Assist counselors in creating and setting up their personalized iDC One websites and profiles. - Provide ongoing support to resolve platform-related queries and encourage regular platform usage. - Track adoption metrics and identify opportunities to improve counselor engagement with iDC One through awareness campaigns, demos, and follow-ups.

Community Engagement

- Plan and execute monthly engagement activities, including webinars, panel discussions, networking events, and community meetups. - Build meaningful relationships with counselors and encourage active participation within the community. - Monitor community engagement metrics and recommend strategies to improve participation and satisfaction. - Moderate online community platforms and facilitate discussions.

Learning & Upskilling

- Coordinate webinars, masterclasses, and expert-led sessions on career guidance, higher education, and emerging careers. - Identify learning needs through counselor feedback and curate relevant professional development opportunities. - Work with internal and external subject matter experts to deliver high-quality learning experiences.

University & Industry Engagement

- Coordinate university visits, campus immersion programs, and institutional partnerships for counselors. - Liaise with universities and industry partners to organize interactions that enhance counselors' knowledge of higher education and career pathways. - Support planning and logistics for on-ground visits and networking opportunities.

Counselor Success & Retention

- Drive initiatives to improve counselor engagement, satisfaction, and long-term retention. - Develop recognition programs, community campaigns, and member appreciation initiatives. - Gather feedback from counselors and recommend improvements to community offerings. - Track counselor participation, certifications, and engagement trends.

Program Coordination

- Manage end-to-end execution of community programs, including registrations, communication, scheduling, and follow-ups. - Maintain accurate records, reports, and dashboards related to community activities. - Coordinate with cross-functional teams to ensure seamless program delivery.

Communications

- Draft community announcements, newsletters, event communications, and engagement campaigns. - Support the creation of community content, success stories, and resource-sharing initiatives. - Ensure timely communication regarding events, opportunities, and updates.

Qualifications

- Bachelor's degree in Education, Psychology, Business Administration, Communications, or a related field. - Master's degree is preferred.

Experience

- 0-2 years of experience in community management, program coordination, training operations, customer success, education, or EdTech. - Experience organizing events, webinars, or learning programs is preferred.

Skills Required

- Strong communication and interpersonal skills. - Excellent coordination and stakeholder management abilities. - Strong event planning and execution skills. - Proficiency in Microsoft Office, Google Workspace, and online collaboration tools. - Familiarity with CRM and Learning Management Systems (LMS) is an advantage. - Ability to manage multiple projects simultaneously with attention to detail. - Willingness to travel for university visits and community events.

What You'll Do at iDC Council

- Build a highly engaged and connected counselor community. - Create meaningful learning and networking opportunities for counselors. - Strengthen partnerships with universities and industry experts. - Improve counselor retention through impactful engagement initiatives. - Contribute to the growth of one of India's leading career counseling communities.