Front Desk Concierge (Contract)

IDEO San Francisco – Front Desk Concierge (Contract)

IDEO helps companies innovate. We design products, services, environments, and digital experiences for organizations seeking new ways to provide value for their customers. IDEO creates visible and tangible strategies for innovation and executes all aspects of design and development, from conception through production. Our work environment appeals to self-directed, flexible team players that have great interpersonal skills, good judgment, learn quickly, work smart, and play hard.

IDEO is seeking an experienced and enthusiastic individual for the Front Desk Concierge position based in San Francisco. The Front Desk is the first point of contact for IDEO’s clients & employees – by phone or in person – so it is crucial they ensure a great experience for all who visit the studio. He/She will support location needs with a variety of daily responsibilities requiring elite hospitality, catering, purchasing, customer service, heightened organization and attention to detail. This is a 3-month contract position with an opportunity to become full time.

The ideal candidate is outgoing and approachable and enjoys being a host– you are a visitor’s first impression of the organization. You must be reliable, responsible, and must have a pleasant but professional phone manner and equally positive attitude. Flexibility, prioritization and multi-tasking is essential given the fast paced and ever-evolving environment. A proven ability to assess a situation, take appropriate action & de-escalate sensitive issues is key.

This position requires a “no task too big, no task too small” attitude with a willingness to pitch in when necessary. Similar to a hotel environment, you must have an eye for details to make an experience fantastic, beyond just the expected. With an equal passion for new and emerging trends, the front desk receptionist creates experiences that enrich the office. He/she will work closely with the San Francisco Experience Team whose mission is to make the client & employee experience extraordinary.

The successful candidate must be able to balance and prioritize responsibilities and have proven experiences in service roles & jobs where hospitality is a core component. The ability and desire to work with a variety of needs and personalities is a must. Strong collaboration with our internal IT, facilities and other support staff is essential to the smooth operation of the office, as well as elevating current and new vendor partnerships

Responsibilities include:

Front Desk and Studio Support

- Ensure all telephone calls are answered promptly

- Help to Ensure the IDEO public spaces are staged & organized to begin the day

- Greet all employees, clients and guests in a warm and welcoming manner

- Provide elite service to clients and visitors

- Ensure a well functioning front desk by following guidelines or developing new systems that allow for greater focus on hospitality, efficiency and foster an environment of self-service

- Ensure all inbound and outbound packages are sent and delivered promptly.

- Support ordering and managing all office supplies

- Collaborate with the broader SF & Palo Alto support community on regular tasks or special projects and assist with regional large scale events

Additional Requirements:

Specific requirements include strong verbal/written communication skills, a true

“customer service” attitude and exemplary time management/organizational skills. Qualified candidates should be able to type 60 words per minute, have comfort and proficiency using a smart phone and be competent at using MSWord, Google mail, docs and calendars, and be quite comfortable using the Internet. Additionally, the candidate should have a valid drivers’ license and be able to assist with event set-up, including moving light boxes and furniture, and be able to lift up to 50 lbs. Knowledge of local vendors, restaurants & other resources is a plus.

The Front Desk needs to be staffed during normal business hours, 8am until 5pm Monday thru Friday. The position requires that the individual be at the desk & able to greet guests & answer calls throughout the day, allowing 1 hour for lunch. Front Desk Coverage will be provided by other team members during that 1 hour. Schedule to be determined.