Guest Services Associate

Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Essential Duties & Responsibilities:

- Maintain a friendly and warm demeanor at all times.

- Obtain all necessary information when taking room reservations.

- Monitor all V.I.P. and special guest requests.

- Fully comprehend and execute all relevant phases of the front desk computer system.

- Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.

- Be aware of all rate packages and promotions currently in effect.

- Be familiar with all in-house groups. Be aware of all black out and restricted dates.

- Ensure that all guests are checked in/out in a friendly efficient and courteous manner.

- Process guest payments.

- Being a source of information to guests on various matters such as transport and restaurant advice.

- Explain all amenities to guests at check-in.

- Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.

- Answer all guest inquiries in a timely and professional nature.

- Adhere to Brand standards and company policies.

- Performs other duties as assigned.