Executive - Customer Service

Key Responsibilities

- Customer Support: Handle inbound and outbound calls, emails, and chats to resolve customer queries regarding loan accounts, interest rates, and repayment schedules. - Onboarding & KYC: Assist customers with documentation, basic verification, and KYC processes in accordance with RBI norms. - Issue Escalation: Maintain precise logs of customer complaints in the CRM system and route complex issues to senior teams or the grievance redressal cell. - Cross-Team Coordination:

Collaborate with the sales, credit, and operations divisions to expedite issue resolution and maintain standard TAT.