Shuttle Driver - Orangewood Inn & Suites - KC, MO 64153

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Shuttle Driver / Bell person for the Orangewood Inn & Suites- KC, MO 61453

Job Purpose:

The Shuttle Driver / Bell Person provides exceptional guest service by safely transporting guests, assisting with luggage, and offering porter services throughout the hotel. This role is critical to creating a positive first and last impression by delivering warm, professional, and efficient service while ensuring guest comfort, safety, and satisfaction.

This position combines transportation services with bell/porter duties and supports overall hotel operations.

- Safely transport guests to and from the airport and other designated locations. - Follow all traffic laws and company safety procedures. - Remain calm and professional in high-traffic or emergency situations. - Assist guests with luggage during shuttle service. - Clearly communicate hotel services and amenities during transport. - Use a handheld device if required for scheduling or logging trips. - Maintain cleanliness of the shuttle vehicle (inside and outside). - Ensure vehicle is fueled and taken for routine service as needed. - Clean and maintain lobby, entrances, and courtyard areas. - Assist valet and other departments when needed. - Support hotel operations during busy periods. - Follow hotel conduct, grooming, and uniform standards at all times. - Maintain professional appearance with uniform and name tag. - Perform other duties as assigned by management. - Greet guests warmly upon arrival and departure. - Assist guests with unloading and loading luggage to and from vehicles. - Transport guest luggage to and from rooms using carts or by hand. - Deliver guest items promptly (laundry, newspapers, irons, extra linens, etc.) and maintain a written log of deliveries. - Explain hotel features, amenities, fire exits, TV, A/C, ice locations, and services. - Provide directions and recommendations for local attractions and establishments. - Deliver newspapers to occupied rooms nightly. - Maintain a friendly, professional, and service-oriented demeanor at all times. - Respond promptly to guest inquiries in person and by phone.

Qualifications and Requirements:

- High School Diploma or equivalent preferred. - Valid driver’s license required(per state and company requirements). - Must meet company insurance and driving eligibility requirements. - Prior experience in hospitality, shuttle driving, bell service, or valet is preferred.

This job requires the ability to perform the following:

- Strong customer service and communication skills. - Ability to handle guests with patience, tact, and professionalism. - Ability to lift, carry, push, and pull luggage up to 50 lbs. - Ability to communicate effectively in English (verbal and written). - Ability to remain calm under pressure and in busy environments. - Basic comfort using handheld devices.

Physical Requirements

- The employee must be able to perform the following with or without reasonable accommodation: - Sitting: Frequent - Walking: Occasional - Climbing Stairs: Occasional - Bending/Stooping: Frequent - Grasping: Constant - Pushing/Pulling: Frequent - Lifting/Carrying: Frequent (up to 50lbs) - Talking, Hearing, Seeing: Constant

Equipment Used

- Shuttle van and other hotel vehicles - Luggage carts - Handheld devices

Amazing Benefits At A Glance:

Salary $15.00-$16.00

- Team Driven and Values Based Culture - Medical/Dental/Vision - Vacation & Holiday Pay - Employee Assistance Program - Career Growth Opportunities/ Manager Training Program - Reduced Room Rates throughout the portfolio - 401(k) with company match - Employee discount - Flexible schedule - Referral program