Front Desk Manager - Days Inn Connecticut Ave in Washington, DC

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a Front Desk Manager for the Days Inn Connecticut Avenue in Washington, DC.

Job Purpose:

To assist in the operation of the Front Office to include guest services, group bookings/coordinator and meeting requirements, administrative tasks assigned by General Manager including payroll hours, tracking and timely month end reports. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Warm, knowledgeable service and helpful guidance.

- Manage and lead the operations of the front desk/night audit to ensure an optimal level of service and hospitality is provided to the guests. - Be self-motivated and use time wisely - Manage Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. - Prepare department schedules in accordance with labor standards, forecasted occupancy and business needs - Will be available to cover vacation days and time off requests - Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. - Promptly responds and resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Promote “preferred” guest program and provide recognition and benefits to all current members. - Accept payment for guests’ accounts both at the time of registration and at checkout. - Answer telephone promptly and properly being polite, courteous, and friendly - Be knowledgeable and helpful about the local area, the hotel and hotel services - Be an enthusiastic, helpful and positive member of the team - Be professional, responsible and mature in conduct and behavior - Be understanding of, encouraging to and friendly with all co-workers - Maintain open line of communications with each department - Respond positively to new ideas - Openly accept critical/developmental feedback - Be available to help other departments in emergency situations - Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook - Properly handle and account for keys - Be knowledgeable of policies regarding emergency procedures and security concerns Promote an accident prevention program to minimize liabilities and related expenses. - Perform other assignments as directed by the General Manger. - Identifies and records special billing instructions - Clear Accounts Receivables monthly - Proofs payroll hours timely for all departments - Responsible for tracking and balancing accounts - Assists in month end accounting tasks, including owner tracking information, OTA commissions, and balancing accounts before month end.

Qualifications and Requirements:

- High School diploma /Secondary qualification or equivalent. - Experience with Opera PMS a plus.

This job requires the ability to perform the following:

- Must be able to speak, read, write and understand English. - Requires good communication skills, both verbal and written. - Must possess basic computational ability. - Must possess basic computer skills. - Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. - Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. - Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. - Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. - Must be able to lift up to 15 lbs occasionally. - Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. - Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates - Vision occurs continuously with the most common visual functions being those of near vision and depth perception. - Ability to spend extended lengths of time viewing a computer screen. - Requires manual dexterity to use and operate all necessary equipment. - Must have finger dexterity to be able to operate office equipment

Other:

- Being passionate about people and service. - Strong communication skills are essential when interacting with guests and employees. - Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. - Basic math skills are used frequently when handling cash or credit. - Problem-solving, reasoning, motivating, and training abilities are often used. - Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

- Team Driven and Values-Based Culture - Medical/Dental/Vision - Vacation & Holiday Pay - Employee discount