Front Desk Clerk

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable front desk clerk for the Days Inn Washington, DC - Connecticut Avenue.

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members - Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily - Issue keys and post miscellaneous charges as requested - Promptly respond to and resolve guest complaints - Answer telephone promptly and properly being polite, courteous, and friendly - Be friendly, thorough, accurate and efficient

- Responsible for greeting every guest with a smile and positive attitude. - Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.

- Assist guests with luggage upon their arrival to and departure from the hotel - Use guests’ names - Be knowledgeable and helpful about the local area, the hotel and hotel services - Handle messages, wake-up calls, mail, and faxes properly - Perform other assignments as directed by the General Manger. - Be an enthusiastic, helpful and positive member of the team - Be professional, responsible and mature in conduct and behavior - Be understanding of, encouraging to and friendly with all co-workers - Be self-motivated and use time wisely - Maintain open line of communications with each department - Communicate pertinent information - Respond positively to new ideas - Openly accept critical/developmental feedback - Maintain effective communication through the use of meetings, log books and bulletins - Be available to help other departments in emergency situations - Properly handle and account for keys - Be knowledgeable of policies regarding emergency procedures and security concerns - Ensure all customers establish credit upon check-in - Verifies all information on reservations check-in; name, address, method of payment, etc. - Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers - Identifies and records special billing instructions and notifies accounting - Completes shift closing accurately by getting appropriate approval signatures and authorization codes - Adheres to hotel policies regarding the use of cash banks - Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

Qualifications and Requirements:

High School diploma/Secondary qualification or equivalent.

This job requires the ability to perform the following:

- Must be able to speak, read, write and understand English. - Must possess basic computer skills. - Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. - Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. - Must be able to lift up to 20 lbs occasionally. - Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. - Ability to spend extended lengths of time viewing a computer screen.

Other:

- Being passionate about people and service. - Strong communication skills are essential when interacting with guests and employees. - Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. - Basic math skills are used frequently when handling cash or credit. - Problem-solving, reasoning, motivating, and training abilities are often used. - Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

- Team Driven and Values Based Culture - Employee discount - Medical/Dental/Vision - Vacation and Sick time - Holiday pay