Advanced Technical Support Supervisor

The Supervisor, Advanced Technical Support leads a fully remote team of Advanced Technical Support Engineers (ATSEs) responsible for resolving complex technical and customer service issues. The Supervisor provides day-to-day leadership, coaching, and technical guidance to ensure timely and effective issue resolution while maintaining a high-quality customer experience. This role is responsible for developing technical talent, monitoring team performance, identifying opportunities to improve support processes, and fostering a culture of accountability, collaboration, and continuous learning. The Supervisor partners with cross-functional teams to address complex service issues, improve operational effectiveness, and strengthen the overall customer support experience.