Manager Expired Sales Returns / ARPS - US Pharma

Job Title: Manager – Expired Sales Returns / ARPS

Industry: US Pharma Experience: 8–14 Years Designation: Manager Location: Sanath Nagar, Hyderabad

Role Summary

We are looking for an experienced professional to manage Expired Sales Return Validation, Return Dispute Resolution, Settlements, Customer Reconciliations, and Management Reporting for the US Pharma business.

The role will be responsible for ensuring timely and accurate processing of sales returns and ARPS loan applications, analyzing return trends and product/batch-level return performance, resolving customer and distributor disputes, and providing actionable insights to improve operational efficiency and minimize return-related losses.

Key Responsibilities

- Manage and validate expired sales returns and ensure compliance with defined business processes and policies. - Review and process ARPS loan applications accurately and within agreed timelines. - Handle return disputes and settlement activities with customers and distributors. - Perform regular customer and distributor account reconciliations and resolve discrepancies. - Analyze returns trends and identify key drivers contributing to increased returns. - Conduct product-, batch-, customer-, and distributor-level return analysis. - Prepare periodic management reports, dashboards, and MIS related to sales returns and settlements. - Identify unusual return patterns, discrepancies, and potential financial/operational risks. - Coordinate with Sales, Finance, Supply Chain, Customer Service, Quality, and other relevant teams for return validation and resolution. - Coordinate directly with customers and distributors to resolve return-related queries and disputes. - Provide actionable insights to management to improve return processes and reduce return-related losses. - Ensure accurate documentation, data integrity, and timely closure of return-related transactions. - Support process improvements, automation, and standardization of return validation and reconciliation activities.

Desired Candidate Profile

- 8–14 years of relevant experience, preferably in the US Pharma industry. - Strong hands-on experience in sales returns, expired returns, return settlements, reconciliations, or related commercial operations. - Good understanding of US Pharma distribution/customer processes will be preferred. - Strong proficiency in Advanced Excel and SAP reporting. - Excellent analytical, reconciliation, communication, and stakeholder-management skills. - Ability to work with large datasets and convert data into meaningful business insights. - Experience in handling customer/distributor disputes and driving timely resolution.