Medical Assistant, Dr. Saini, OB/GYN, Brentwood- Cool Springs

Heritage Medical Associates (HMA) is Middle Tennessee’s largest independent multi-specialty physician group, proudly serving patients since 1991. We are committed to protecting and advancing physician-led, patient-centered care through financial strength, operational discipline, and shared accountability. Medical Assistants provide patient support by delivering comprehensive, compassionate, and customized patient care — performing clinical, administrative, and clerical duties within Tennessee state scope of practice, and supporting physicians and care teams across clinic locations. All work is performed in alignment with HMA’s mission, values, and commitment to high ethical and compliance standards.

Key Responsibilities

Clinical

- Collect and document patient data (chief complaints, vitals, allergies, medications, immunizations, health history); complete annual comprehensive health assessments as indicated.

- Triage patients across all encounter types (in-person, telephone, EPIC portal); notify physician or RN of abnormal findings, urgent concerns, or pending lab results; administer CPR as needed.

- Prepare and administer medications, immunizations, and treatments per physician order and established protocol, with accurate and timely chart documentation.

- Conduct point-of-care tests, collect and handle specimens correctly; dispose of infectious and hazardous waste per infection control standards.

- Assist with procedures and patient education; operate clinical equipment; stock, clean, and sterilize exam rooms.

- Responsible for maintaining EPIC work queues.

- Other duties as assigned.

Administrative & Clerical

- Schedule appointments accurately, capturing demographics, financial obligations, and prep instructions; obtain consent forms and verify insurance participation prior to each visit.

- Manage appointment workflows — bump lists, no-shows, cancellations, confirmations, and wait lists — tracking specialist referrals to ensure patients keep follow-up appointments.

- Process referrals and prior authorizations before appointment dates.

- Coordinate scheduling of external tests and procedures, use insurance portals to obtain benefit information and authorization approvals.

- Ensure instrument sterilization meets protocol and manufacturer standards; maintain required quality control checklists, and an orderly work environment.

- Answer phones and return all calls/voicemails within 24 hours; conduct appointment reminder calls and review phone tree reports as needed.

- Assemble next-day encounter forms; label and route paperwork for physician review and scanning; open incoming mail and distribute faxes to the appropriate team members.

- Proactively monitor and reorder supplies; maintain copier and fax equipment, replacing consumables and coordinating maintenance as needed.