Director of Practice Operations, Downtown Nashville (Highwoods)

SUMMARY:

This position provides operational oversight, leadership and direction to the Clinic managers responsible for physician/provider clinics. Reporting to the Chief Integration Officer (ClnO), this person will work collaboratively with Clinic managers, physicians/providers and senior leadership to address issues, improve processes, develop and implement applicable policies, procedures and workflows, maintain open lines of communication, onboard and performance-manage team members, and further develop a culture consistent with HMA’s high standards of ethical and business conduct and compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to):

- Oversees Clinic Managers in the performance of their assigned job duties to ensure clinic operations are functioning in accordance with established policies, procedures, rules, and regulations

- Promotes a work culture that enhances employee morale via open and honest communication; being visible, accessible, and approachable to physicians/providers and staff; and demonstrating a strong work ethic and positive, helpful approach in all interactions

- Routinely communicates with Clinic Managers, physicians/providers, senior leadership and staff on all issues needed to drive operational excellence

- Works collaboratively with physicians/providers, Clinic Managers and the Director of Ancillary Operations to monitor operations, programs, and physical properties to ensure compliance with all accrediting bodies and regulatory agencies governing healthcare delivery

- Meets regularly with Nursing Director to provide feedback on and support for clinical staff onboarding, training and performance

- Leads and develops efficient processes for the recruitment/hiring of Clinic Managers in close collaboration with Human Resources, physicians and senior leadership

- Supports Clinic Managers in their daily staffing duties

- Resolves issues and problems regarding Clinic Managers, staff, and patients in a timely, collaborative, and efficient manner, updating ClnO as appropriate

- Conducts regular meetings with Clinic Managers to share organizational updates and provide training/education

- Ensures required training is conducted and documentation is completed for all direct reports and staff regarding OSHA, fire drills, Benefits Open Enrollment, employee events, staff development, 401k retirement program participation and planning, etc.

- Other duties may be assigned as needed to meet organizational needs