Senior Collaboration Engineer

The Senior Collaboration Engineer role will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

Roles and Responsibilities/ Essential Functions:

- Work as a member of the HBS collaboration team as a leader and contributor that provides consultative and proactive project support to HBS’s account base. - Collaborate and be a Leader across multiple internal teams to ensure successful delivery and timely of the scope of work - Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process. - Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities. - Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor. - Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects. - Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources. - Meet annual billable hour goal, as defined by HBS. This number may change over time as the business evolves.

Requirements

How to qualify:

- 3+ years in a technical related field - Bachelor’s Degree or equivalent certifications - CCNP or equivalent level certifications - Experience designing and architecting Collaboration based solutions - Installing and supporting Collaboration solutions - Strong VoIP troubleshooting skills - Experience deploying VoIP Protocols – SIP, H323, MGCP, QoS, G711/G729 - Maintain an outcome focused mindset - Have strong prioritization skills - Always be a team player - Carry a professional attitude and respectful demeanor

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of:

Performance – HBS is driven to achieve exceptional results in all aspects of our business.

Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts.

Innovation – HBS is passionate to serve our internal and external customers with innovative solutions to enhance their success.

Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business.

Excellence – HBS takes great pride in all we do and strive for excellence always.

What you can expect from HBS:

- Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans) - Growth Opportunities - Community Involvement - Personal Development - Employee and Family Celebrations - Green Initiatives - Personal Time Off - Work Life Balance - Recognition and Awards

Day in and day out, you will be a part of a collaborative, innovative and award-winning team that will make you a better professional. Choose HBS today!

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.