WARRANTY ADMINISTRATOR- Porsche Pittsburgh

The Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims, and submitting them to the appropriate party.

- Process all claims by the next business day following the RO finish date

- Handle and resolve all claim corrections and charge-backs

- Establish and maintain relationships with the manufacturer's designated warranty representatives

- Review every warranty repair order written for proper completion, accuracy, and legibility according to the policies and procedures

- Analyze problems, identify trends and develop strategies for maximizing the claim process

- Flag the technicians for the hours earned on the service they performed

- Check each repair order against the vehicles service history to avoid duplicate claims

- Provide a weekly report to the service manager regarding the claim status

- Report any fraudulent manipulation of warranty claims

- Conduct weekly audits of warranty and schedules, review all old claims and address any adjustments or write-offs

- Assist service consultants in closing all open warranty ROs

- Assist service consultants and technicians with any warranty questions

- Assist with special projects, audits, and reports as requested

- Review and manage all aging schedules and reports

- Performs other duties as assigned