BDC ASSOCIATE- Westside Hyundai

Are you ready to bring your sales expertise to a thriving dealership and elevate our customer service to new heights? At Hanania Automotive, we’re searching for a dynamic BDC Associate who thrives in a fast-paced environment, loves connecting with people, and is passionate about automobiles. If you’re enthusiastic, detail-oriented, and dedicated to delivering exceptional customer experiences, we want you on our team!

What’s in it for you:

- A competitive pay structure and incentives that let you shine in the spotlight.

- A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans.

- Ongoing training and development opportunities to fine-tune your sales skills.

- A work culture that celebrates diversity, creativity, and innovation.

- Opportunities to access a fleet of top-of-the-line vehicles.

- Exclusive employee discounts on vehicle purchases, parts, and services.

Key Responsibilities:

- Handle guest inquiries with a focus on complete satisfaction and ensure a high-quality experience for every customer.

- Connect with potential customers via phone and email to schedule and confirm appointments and follow up on no-shows.

- Maintain a follow-up system to encourage repeat and referral business, enhancing customer relationships.

- Seamlessly turn online leads into sales and provide timely quotes with the Internet Sales Manager and Management Team.

- Keep up with automotive trends, product features, and industry knowledge.

- Understand vehicle features, compare models, and stay updated on inventory.

- with past and potential customers, suggest trade-ins, and respond to inquiries with a personal touch.

- Qualify buyers, demonstrate vehicles, handle objections, negotiate prices, complete contracts, and finalize sales.

- Forecast and achieve monthly sales targets while staying informed about dealership inventory.

- Actively develop leads through phone, mail, and in-person interactions.

- Deliver vehicles, clearly explain features, warranties, and paperwork.

- Commit to exceptional customer service and be ready to take on additional tasks as needed.