Lobby Attendant - Housekeeping PM shift (FT)

SUMMARY This position is responsible for responding to guest calls for service in a prompt, courteous, and thorough manner. Other responsibilities include, but are not limited to, maintaining the public and employee areas of the resort.

ESSENTIAL DUTIES AND RESPONSIBILITIES • To be completely familiar with complex and outlying areas • Provide exceptional guest service for internal and external guests. • Keep pager, radios, vans and keys safe and secure at all times. Ensure these items are turned in at shift end. • Respond immediately to all pages received • Always follow “knocking on doors” procedure as outlined in part one of your housekeeping department employee manual, when delivering items to guest rooms • Report any unusual circumstances to your supervisor. • Offer all assistance possible to your guests • Immediately report to your supervisor or the housekeeping office any damage of furniture or furnishings • Maintain equipment in good condition. Report all maintenance problems to the housekeeping department • Good rapport with fellow employees and reflect positive attitude. Provide a teamwork atmosphere. • Perform other housekeeping job duties asked of you during your shift. • Must follow proper grooming and dress standards set forth by the Employee Handbook. • Maintain open line of communication with supervisor, other housekeeping staff, as well as all other departments • Understand and abide by environmental practices of the resort. (green mission statement, actively participate in resort and departmental recycling program, etc)

EDUCATION/EXPERIENCE • Housekeeping experience preferred. • Must possess current valid Michigan Drivers License and be insurable by the GTRS standards.

OTHER SKILLS AND ABILITIES • positive, upbeat, energetic, team oriented, professional • Good customer service skills as there will be frequent contact with other employees and guests. • Ability to multi-task. • Must be able to meet firm deadlines.

TYPICAL PHYSICAL DEMANDS • Frequently required to use hands to finger, handle, or feel and talk or hear. • Frequently required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. • Constant walking/standing. • Must occasionally lift and/or move up to 50 pounds. • Ear pieces must be worn at all times so as to not interfere with our guests’ stay.

TYPICAL MENTAL DEMANDS • Comprehend and follow instructions • Perform assigned tasks and meet stressful deadlines • Interact with coworkers in written form • Communicate orally • Make decisions • Comfortable working with large groups of people.

WORKING CONDITIONS The noise level in the work environment is usually loud.

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.