Daily Revenue Clerk (FT)

SUMMARY The Daily Revenue Clerk under the direction of the Resort Operations Controller is responsible for processing the Resort’s revenue audit on a nightly basis. Additionally, this position is accountable for recording and maintaining the daily transactions incurred by the various resort departments, recording and distributing the daily statistics to appropriate departments and/or key employees as directed, and assists the Accounting team as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES • Retrieve daily postings from all staff personnel that have entered financial transactions throughout the day • Balance and record all posting transactions made in each of the following Resort areas – ◦ Spa Grand Traverse ◦ Golf Operations ◦ Retail Operations ◦ Food & Beverage Outlets ◦ Accounting Offices ◦ Membership and Group Billing ◦ Audio/Visual Operations • Close any open outlet tickets and run register • Process, record and submit for payment all credit card transactions • Post room tax and any additional fees to all occupied rooms on a nightly basis • Record all cash, check gift card, gift certificate and credit card transaction • Pull daily and month end reports to balance and clear data for gift cards, gift certificates, and casino vouchers • Ensure accuracy of all final numbers and details imported to the master sheet for accounting leadership review • Cross train in other areas of accounting to assist co-workers if needed • Maintain record of Accounting deadlines and monitor their completion • Assist in the completion of daily, weekly and monthly reports used by Resort departments • To provide strong support in day to day operations of the Accounting Department • Maintain a good rapport with fellow employees and reflect a positive attitude • Complete all assignments requested of you • Must follow proper grooming and dress standards set forth by the Employee Handbook • Maintain open line of communication with supervisor • Must understand and abide by environmental practices of the resort • Other duties as assigned

EDUCATION/EXPERIENCE • Highschool diploma or GED required • Prior accounting office experience preferred • College courses in accounting or related fields helpful • Strong computer skills in Excel and Word • Calculator skills a must

OTHER SKILLS AND ABILITIES ◦ Must have proper listening skills ◦ Must have strong written and verbal communication skills ◦ Must be able to maintain patience and professional attitude when dealing with issues that may arise ◦ Must have the ability to comfortably handle confrontation ◦ Must have ability to manage, maintain and hold private highly confidential information ◦ Must be able to work independently and have exceptional problem-solving skills ◦ Must possess strong time management skills with little supervision ◦ Must have the ability to multitask and work well under pressure • Must possess the ability to identify complex problems, evaluate options, and implement solutions • Must possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand • Must be motivated with a positive attitude and perform effectively under high pressure/volume • Must have the ability to comprehend and follow directions • Must have the ability to work productively under strict time restraints with variable deadlines; last-minute requests and changes will occur at any time • Must have the ability to maintain eye contact and engage with internal and external guests in a courteous and professional manner

TYPICAL PHYSICAL DEMANDS • Must be able to sit for long periods of time • Must be capable of lifting or moving documentation boxes weighing up to 25 lbs • Must be capable of working evening shifts. • Must be capable of working long hours at times when business operations demand it • While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. • May occasionally be required to reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell.

TYPICAL MENTAL DEMANDS • There are deadlines that must be met. These include daily, weekly and monthly deadlines. Candidate must have the ability to work comfortably with these deadlines and meet them as required. • This position is a direct reflection on the billing department of the Resort. Candidate must be able to listen, engage and resolve difficult issues that departments may present.

WORKING CONDITIONS • Must be able to work in a fast-paced environment • Must be comfortable with the pressure of deadlines • Must be capable of maintaining a professional attitude when dealing with difficult phone conversations • Evenings, weekends, and holidays may be required

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.