Consumer Affairs & Product Recall Manager

We are seeking a highly organized and proactive Consumer Affairs & Product Recall Manager to lead and coordinate all aspects of product recalls, customer complaints, and consumer affairs across our grocery retail operations. This role serves as the central point of contact between internal teams, suppliers, regulatory bodies, and customers during product issues, ensuring timely, accurate, and effective communication and resolution.

The ideal candidate is a strategic thinker with strong project management skills who thrives in high-pressure situations, excels in cross-functional collaboration, and is committed to protecting customer trust and brand integrity. Reports to the GO Brands Technical Services Director and is a new role to Grocery Outlet.