PRODUCT MANAGER, BENEFIT ADMINISTRATION

Reporting to the Director of Product - Administration, the Product Manager, Administration drives the strategic development of products that enhance GreenShield+ administration capabilities. This role balances product vision, evidence-based decision-making, cross-functional collaboration, and hands-on delivery support to simplify complex administrative workflows and create meaningful value for members, administrators, and the business. You will lead the development and execution of products and services that align with GreenShield’s strategic goal of enabling efficient care, with a focus on scalable administration experiences, clear product roadmaps, and measurable outcomes. Responsibilities: Lead the development and execution of administration-focused products and services that support efficient care and align with GreenShield’s strategic priorities. Define, prioritize, and communicate product requirements while contributing to the long-term product vision and roadmap. Facilitate stakeholder discussions, evaluate needs, challenge assumptions, and translate insights into actionable product plans. Communicate product strategy, decisions, and roadmaps clearly to non-technical audiences through presentations, documentation, and working sessions. Collaborate with Product, Design, Architecture, Engineering, Operations, Marketing, and Sales teams throughout discovery, delivery, launch, and continuous improvement. Support go-to-market planning by partnering cross-functionally to prepare teams, align messaging, and contribute to successful product launches. Use industry trends, regulatory awareness, customer journey insights, and emerging technologies to inform product decisions. Support QA, launch readiness, and issue triage by assessing customer impact, business risk, and launch-critical priorities.