INFUSION COORDINATOR (15-MONTH) - ON-SITE - MISSISSAUGA

Responsibilities include: Oversee daily functions of all GreenShield infusion centers in the GreenShield Infusion Clinics Network across London, GTA, and Ottawa In coordination with the Nursing Supervisor/Nursing Manager, infusion patients, nurses, Patient Support Programs (PSPs), the pharmacy team, and the physician (if necessary), meet established timelines for scheduling and confirming infusion appointments Schedule all infusion appointments and manage the infusion clinic calendars to optimize chair utilization and nursing resources on an ongoing basis Be the first point of contact for all nursing and appointment scheduling inquiries, in coordination with the Nursing Supervisor Review and reconcile post-infusion reports for completeness, accuracy, and potential discrepancies and ccommunicate with Patient Support Programs regarding infusion attendance, treatment status, schedule changes, and required follow-up. Process billing and support funding/coverage processes related to iron infusion services as required Assist with documentation required for reimbursement programs where applicable Facilitate the collection and transfer of therapeutic drug monitoring (TDM) requisitions, laboratory requisitions, and related clinical documentation between PSPs and the nursing team Respond to telephone and email inquiries from patients, clinicians, and patient support programs Participate in quality improvement initiatives to enhance patient access and clinic efficiency Support implementation of new clinic policies and procedures Other responsibilities as assigned