Front Office Supervisor

Massanutten Resort

Job Summary

The Front Office Supervisor serves as a strategic liaison between management and staff to lead, coach, and support the Front Desk & Concierge teams. The Supervisor directs daily operations, professionally develops associates, oversees performance analysis, and supports company initiatives. As a team leader, the Supervisor leverages interdepartmental communication and training to cultivate a team-oriented, service-focused work culture. Additionally, the Supervisor demonstrates the highest level of service and the ability to effectively resolve guest concerns. Ideal candidates must possess a friendly disposition with a desire to lead and serve others.

Required

- Previous experience in customer service

- General computer skills

- High school diploma or equivalent

- Must be at least 18 years old

Preferred

- Prior supervisory experience

- Prior experience with hotel CRM, PMS, and POS software

- Valid driver’s license and approved DMV record

Job-Type: Full-Time

Typical Schedule

Days:

-

- Days vary from week to week

- Including evenings and weekends

Hours:

-

- Varies, including evenings and weekends

- 30 to 39 hours a week

Compensation:

- Pay: $15.00/Hour

Core Responsibilities

- Direct and support daily Front Desk & Concierge operations

- Monitor staff to ensure effective task completion

- Oversee complaint resolution efforts

- Reconcile daily cash deposits

- Oversee frontline employee performance analysis

- Serve as liaison between management and front-line employees

- Assist in training and development of front-line associates

- Other duties as assigned by management

Applications accepted until 2:00 PM on Friday, October 30. For more information, please contact José Antonio Martínez at [phone removed].