Front Desk Specialist

At Gravity Haus, we’re redefining hospitality for the modern traveler — creating connection, adventure, and community at every turn. We’re a collective of hotels, restaurants, and experiences designed for those who value the outdoors, sustainability, and meaningful connection.

We’re looking for an energetic and guest-focused Front Desk Specialist (Haus Experience Specialist) to join our team and be the heartbeat of the member and guest experience. You’ll be the first face our guests see — setting the tone for their stay, creating memorable moments, and ensuring every interaction reflects the Gravity Haus mission and values.

Key Responsibilities

Front Desk & Guest Experience

- Greet every guest and member with warmth, enthusiasm, and genuine hospitality. - Handle all check-ins, check-outs, and reservations using the Property Management System (PMS) with accuracy and attention to detail. - Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly. - Coordinate pre-arrival outreach and ensure VIP and special requests are prioritized. - Collaborate closely with the housekeeping, maintenance, and F&B teams to ensure rooms and amenities are guest-ready. - Resolve guest billing questions and service issues with professionalism and empathy.

Membership & Community Engagement

- Educate guests and prospective members on Gravity Haus Membership and its benefits. - Create and support “Member for a Day” experiences, integrating F&B, fitness, coworking, and community events. - Assist local and visiting members by curating personalized itineraries and recommendations that enhance their stay. - Build connections with guests and members that foster loyalty and long-term relationships. - Collaborate with the Membership and Marketing teams to identify engagement opportunities and promote upcoming events.

Operational Excellence

- Maintain a tidy, organized, and welcoming front desk and lobby area. - Manage daily communications with other departments using internal software tools. - Support room assignments, daily board updates, and special project coordination. - Ensure guest data, billing, and inventory records are accurate and up to date. - Participate in regular team meetings and contribute ideas for improving operations and service standards. - Maintain compliance with all safety, cleanliness, and sustainability standards.

What We’re Looking For

- 1+ year of experience in hospitality or customer service (hotel experience preferred). - Excellent verbal and written communication skills; bilingual (English/Spanish) a plus. - Strong organizational skills and attention to detail. - Ability to multitask and remain calm in a fast-paced, guest-facing environment. - A collaborative spirit and willingness to jump in wherever needed. - Comfort using hospitality systems (PMS, OpenTable, Slack, or similar). - A passion for the outdoors, wellness, and a sustainable lifestyle.

Physical Requirements

- Ability to stand for extended periods. - Ability to lift up to 50 lbs occasionally. - Flexibility to work weekends, holidays, and varying shifts as needed.

About Gravity Haus

Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our core values, which guide our culture, service, and growth:

- Keep Growing - Bring Others Along - Create Powerful Moments - Be “All-In” + Go the Distance - Make it Better than You Found It

We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

What We Can Offer You

When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.