Welcome Center Associate

The Granite YMCA of Concord is seeking a friendly and service-oriented Welcome Center Associate to create a positive first impression and meaningful connections with our members and guests. This part-time role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about building community. This position requires someone who enjoys working with people, can multitask effectively, and thrives in a team environment. As a Welcome Center Associate, you will be the first point of contact for members and visitors, delivering exceptional service while promoting YMCA programs, values, and mission. You’ll help ensure a welcoming, inclusive environment where everyone feels they belong. In this role, you will: • Greet members and guests warmly, build relationships, and provide exceptional customer service • Act as a positive ambassador for the Granite YMCA and connect members with programs and services • Serve as the first point of contact for member concerns and problem-solving • Process memberships, program registrations, and financial transactions • Sell memberships and programs and provide cause-driven facility tours • Communicate facility usage, programs, and events accurately Qualifications • Customer service experience preferred • Strong interpersonal and communication skills • Ability to work effectively in a fast-paced environment • Experience handling financial transactions preferred • Proficiency with computers and basic software (Word, Excel, Outlook or similar) • Experience with SGA or similar membership software preferred Compensation & Benefits • Paid Time Off • Free YMCA Membership • Discounts on YMCA programs and services • Tuition discounts to some NH and online schools