Retail Sales Associate (63422)

SUMMARY:

The Retail Sales Associate provides friendly and efficient customer service while supporting register operations, sales-floor recovery, stocking, merchandising, and merchandise rotation. The position accurately processes customer transactions, assists customers throughout the store, and helps maintain a clean, organized, safe, and inviting shopping environment.

This role supports Goodwill NLA's mission of Improving People's Lives Through the Power of Work by creating a positive customer experience and helping maximize revenue from donated goods to support workforce programs and community services.

REPORTS TO:

DGR Store Manager / DGR Store Assistant Manager

ESSENTIAL DUTIES & RESPONSIBILITIES:

Customer Service & Sales

- Greets and assists customers and provides courteous, responsive service throughout the shopping and checkout experience.

- Answers routine questions regarding merchandise, sales, and store information and refers pricing disputes or other concerns to management as appropriate.

- Promotes approved agency initiatives, including Round-Up or other customer-supported mission programs.

- Responds appropriately to routine customer concerns and involves the Manager on Duty when additional assistance is needed.

Register & Cash Handling

- Accurately processes cash, credit/debit, and other authorized transactions using the point-of-sale system.

- Follows applicable cash-handling, payment-card, discount, void, refund, and register-control procedures.

- Maintains an accurate cash drawer and completes required beginning- and end-of-shift register procedures.

Sales Floor & Merchandise

- Stocks and moves merchandise to appropriate sales-floor locations.

- Recovers and organizes racks, shelves, displays, dressing rooms, and other assigned areas throughout the shift.

- Supports established merchandise rotation, pull, categorization, and presentation standards.

- Identifies damaged, improperly tagged, or otherwise nonconforming merchandise and routes it appropriately.

- Helps maintain clean, accessible, and hazard-free customer and sales-floor areas.

- Supports loss prevention by remaining attentive to store activity and promptly reporting suspicious behavior rather than personally confronting suspected theft.

Operational Support & Safety

- Safely moves merchandise and uses authorized equipment as required.

- Assists in donation, processing, or other store operational areas as assigned and trained.

- Follows required safety, PPE, cash-control, security, and asset-protection procedures.

- Attends required meetings and trainings.

- Performs other duties as assigned in support of store operations and the agency mission.