Outlet Associate (63421)

SUMMARY:

The Outlet Associate supports the safe and efficient flow of donated merchandise through Goodwill NLA's outlet operation. The position receives and sorts donations, stages and moves merchandise, prepares and completes sales-floor rotations, handles unsold merchandise for appropriate disposition, and assists customers as needed. This is a physically active, team-based position focused on merchandise throughput, safety, and value recovery.

This role supports Goodwill NLA's mission of Improving People's Lives Through the Power of Work by helping maximize value recovery from donated goods to generate revenue that supports workforce programs and community services.

REPORTS TO:

Outlet Manager / Outlet Assistant Manager

ESSENTIAL DUTIES & RESPONSIBILITIES:

Merchandise Flow & Rotations

- Sorts and stages donated merchandise in appropriate categories and containers for outlet sale or other disposition.

- Transfers merchandise into boats, tables, containers, or other approved equipment in preparation for sales-floor rotations.

- Safely moves merchandise and equipment to and from the sales floor according to established rotation plans.

- Removes merchandise from completed rotations and sorts remaining goods to the appropriate salvage, recycling, disposal, or other disposition stream.

- Cleans and prepares emptied boats or other equipment for the next rotation.

- Maintains efficient merchandise flow and promptly communicates product, space, equipment, or supply concerns to outlet leadership.

- Assists drivers and other authorized employees with loading and unloading merchandise.

Donation & Customer Support

- Receives donations and assists donors with unloading when assigned.

- Follows donation acceptance, donor-count, receipt, and sorting procedures.

- Provides courteous customer service and assists customers with routine questions or needs.

- Follows and reinforces established customer-safety procedures during merchandise rotations and alerts leadership to concerns.

Safety, Stewardship & Operational Support

- Maintains clean, organized, and unobstructed sales-floor, backroom, staging, donation, and equipment areas.

- Uses required PPE and follows safe lifting, material-handling, equipment, rotation, and restricted-area procedures.

- Protects donated goods and agency assets and promptly reports suspected theft, misuse, hazardous materials, prohibited items, or safety concerns.

- Supports housekeeping, cart retrieval, supply management, and other outlet operational needs.

- Attends required meetings and trainings.

- Performs other duties as assigned in support of store operations and the agency mission.