Assistant Manager - Hobart - FT

Job Objective:

To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities:

- Custodians

- Drive Thru Ambassadors

- Sales Production Associates

- Textile Sales Associates

Essential Job Functions:

- Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.

- Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.

- Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.

- Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.

- Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.

- Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.

- Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.

- Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members.

- Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.

- Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.

- Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.

- Other duties as assigned by supervisor.