Lead Sales Associate FT - Santa Cruz

JOB SUMMARY: Provide outstanding Customer and Donor service at retail store locations. Assist customers with transactions, product selection and perform related duties to support retail store operations. Responsible for store operations in the absence of the Store Manager and Assistant Store Manager.

ESSENTIAL DUTIES

Oversee basic store operations in the absence of the Store Manager and Assistant Manager (including making bank deposits), ensuring store staff deliver customer service according to defined procedures.

Provide guidance to staff on sales questions or issues; inform Store Manager or designee of personnel-related problems.

Activlt seek out customers, greet store customers; offer assistance and suggestions to customers in making product selections.

Ring up sales on the cash register, following cash handling procedures.

Perform defined store opening/closing procedures.

Place/display inventory on the sales floor, following defined procedures.

Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.

Assist with stock rotation and markdowns as directed by the Store Manager or designee.

Prepare store donations and rotated merchandise for transfer.

Ensure the store sales floor is clean and organized at all times providing a safe experience for shoppers, donors, vendors, employees, program participants, and all visitors.

Communicate problems, complaints, potential theft, and/or safety issues to the Store Manager or designee.

SECONDARY DUTIES

May perform Donor services such as taking donations, documenting donation information and communicating with Donors.

Will perform duties related to daily sanitizing of store and donation locations.

May perform minor janitorial duties, including dusting as required/assigned.

Lead Sales Associates may need to perform related duties not listed on this job description.