Assistant Store Manager - Watsonville

JOB SUMMARY: Assist with store managerial duties, including responsibility for store operations in the Store Manager’s absence. Perform related duties supporting the operation of retail store locations. Serve donors and customers, ensuring a safe and welcoming environment. Provide outstanding customer service to promote store sales and achieve store goals.

ESSENTIAL DUTIES

Oversee store operations in the Store Manager’s absence and ensure store staff deliver customer service according to defined procedures.

Guide staff on sales questions or issues; inform Store Manager or designee of personnel-related problems.

Provide input to the Store Manager on staff performance appraisals and counseling.

Provide outstanding Donor and Customer service.

Greet store customers; offer assistance and suggestions to customers in making product selections.

Complete customer transactions, following all cash handling and cash register procedures.

Perform defined store opening/closing procedures.

Conduct frequent training with staff.

Place/display inventory on the sales floor, following defined procedures. Straighten and/or rearrange merchandise to increase customer appeal and ensure a neat and safe work environment.

Assist with stock rotation and markdowns as directed by the Store Manager or designee.

Prepare store donations and rotated merchandise for transfer to the central processing plant.

Identify donated items for e-commerce.

Communicate problems, complaints, potential theft, and/or safety issues to the Store Manager or designee.

Ensure the store sales floor is clean and organized at all times, providing a safe experience for shoppers, donors, vendors, employees, program participants, and all visitors

SECONDARY DUTIES

May perform Donor services such as taking donations, documenting donation information and communicating with Donors.

Will perform duties related to daily sanitizing of store and donation locations.

May perform minor janitorial duties as required/assigned.

Assistant Store Managers may need to perform related duties not listed on this job description. This could require travel to other Goodwill Central Coast locations.