Assistant Cafe Leader

Job Title: Assistant Cafe Leader

Reports to: General Manager

Classification: Full-time, hourly

Wage: $21-23/hour + tips + potential shop performance bonus

What's the job?

Assistant Cafe Leaders (ACLs) are managers in training. They operate as the go-to person when the General Manager is not available and anticipate the needs of their team and cafe. The ACL collaborates with their manager to improve the cafe’s P&L statement through day-to-day operational support. They are cross-trained in the front and back of the house, while able to maintain quality standards across every position. ACLs facilitate their team’s training progress and ensure a commitment to G&B and GGET values and standards.

ACLs are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff.

Key Responsibilities

- Execute onboarding and development for the cafe team

- Support GM with interviewing and onboarding of new hires

- Host palette development activities

- Disseminate new coffee updates to the team

- Validate training progress

- Act with owner-eyes in the cafe to solve problems before they occur

- Surface problems to the manager with a solutions mindset

- Efficiently run shifts, assigning positions and tasks to meet the day’s goals and running breaks at the appropriate time

- Suggest improvements or ways to refine processes, creating tools when necessary

- Review the P&L with the GM and take action for improvement

- Troubleshoot and perform preventative maintenance in the cafe

- Instill accountability in team members

- Perform regular QC for both food and beverages

- Deliver and pull feedback regularly with your team

- Coach Shift Lead and team members in time management, task completion, and intentional operation

- Send team members home when appropriate

- Ensure the cafe is properly stocked

- Support GM in end of period duties

- Place orders (paper goods, foodstuffs, coffee, pastry) effectively

Other Job Duties

- Be kind, engaging, and knowledgeable about our offerings and about coffee generally

- Be positive and honest

- Display excellent hospitality to all customers and coworkers

- Hustle, serve guests with magical speed

- Display confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to:

- Customer service

- Coffee brewing and espresso extraction

- Drink finishing

- Serving food

- Dishwashing and general cleaning

- Handle cash and card transactions, ensuring accurate keeping of your till

- Hold keys for the shop, open/close the store

- Demonstrate proficiency in all roles of the shop, front and back of house

- Replenish inventory or make proper substitutions for pars

- Proactively pass on CS knowledge to new staff

- Coach and empower team members to take ownership of each customer’s experience

- De-escalate high-intensity customer interactions

- Check your Slack communications at the start and end of every shift and interface as necessary with other teams/locations

- Act on behalf of the GM when no other leadership is present