Technical Advisor I - Implants (Monday to Friday 8:00am to 5:00pm)

Essential Functions:

- Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments. - Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in computer system. - Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner. - Complies with customer service policies and procedures and call center operational standards. - Relies on extensive technical knowledge to make decisions and accomplish departmental goals. - Assists customers in problem solving, planning, development, and execution of stated goals and objectives. - Ensures customer retention and satisfaction. - Evaluates each case thoroughly and advises doctors on which product is best for the particular case. - Makes outbound calls on cases that need assistance. - Maintains a day to day professional relationship with dental technicians and managers. - Follows-up on specific requests made by doctors on particular cases. - Seeks advice and input from the manager when needed. - Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

- High school diploma or equivalent. - Dental Implant experience - preferred - Minimum two (2) years of ACD experience and/or two (2) years of customer service experience or two (2) years in dental background.

Special Requirements/Certification:

- RDA, DA, or CDT certifications preferred.

Communication Skills:

Must possess proficient English skills, both written and verbal

Pay Rate: $25.00/hr with monthly bonus up to $900