Client Success Manager, Sr.

Essential Functions:

- Interacts with and provides support to existing customers primarily by phone to increase sales of Company products. - Acts as primary liaison between customers and the company; maintains positive client relations and ensures customer needs are met in a manner that is sustainable and beneficial. - Drives adoption and usage of Company products. - Drives course registrations to Company events. - Cultivates and builds continuing relationship and customer experience with client by following up and ensuring all concerns are addressed and needs are met. - Analyzes choices of customers’ designated services and purchase history to suggest suitable products. - Upsells and cross-sells compatible products to customers; demonstrates how certain products can enhance customer’s current success. - Educates Customers on production information including function, specifications, purpose, and product design developments. - Manages and responds to customer concerns and problems. - Identifies and utilizes best practices to achieve sales results. - Attains sales deals and achieves high levels of customer satisfaction. - Develops and maintains contacts within industry to provide information and remain abreast of competitors’ activities. - Creates and confidently delivers sales pitch that highlights the superiority of the company’s products and builds brand awareness. - Maintains initiative to discover and attract new business in a manner that is professional, efficient, and honest. - Sponsors seminars and continuing education programs as well as provides studies and product information to customers as necessary. - Arranges and provides shipment and demonstration of products by sales personnel. - Performs other related duties and projects as business needs require at the direction of management.

Education and Experience:

- Bachelor’s degree preferred. - Minimum of three (3) years of experience in sales. - Minimum of two (2) years of customer service experience. - Previous experience in the dental industry or medical device industry a plus.

Pay Range: $29.00-$30.00/hr