Head of Shared Service Center

- Project Delivery & Execution - Lead and oversee the effective execution of assigned projects, ensuring delivery against agreed scope, requirements, timelines, quality standards, and business objectives. - Coordinate with project teams, technical teams, business stakeholders, and other relevant functions to ensure smooth project execution. - Monitor project progress, identify delivery risks and dependencies, and drive timely resolution of issues and escalations. - Ensure effective communication of project status, key milestones, risks, and critical issues to relevant stakeholders and leadership. - Support effective resource coordination and utilization across assigned projects in collaboration with relevant functional and delivery leaders. - Ensure alignment between project requirements, client expectations, delivery capabilities, and available resources. - Drive continuous improvement in delivery processes, ways of working, and execution efficiency. - Egypt Operations & Site Coordination - Act as the senior on-ground coordination point for the Egypt operation and facilitate effective day-to-day operational functioning. - Coordinate local operational priorities across Delivery, HR, Finance, Administration, IT, and other teams based in Egypt. - Ensure alignment and effective communication between Egypt-based teams and their respective functional leadership in Dubai. - Coordinate site-level requirements, operational initiatives, and local business needs, ensuring timely execution through the appropriate functional teams. - Identify operational challenges and escalate critical Egypt-specific issues to the appropriate leadership. - Support the effective implementation of business initiatives, policies, processes, and organizational priorities within the Egypt operation. - Promote collaboration, accountability, and effective cross-functional coordination across the Egypt office. - Stakeholder & Cross-Functional Management - Build strong working relationships with senior stakeholders across Delivery, Technology, Sales, HR, Finance, and Corporate Functions. - Facilitate effective communication and collaboration between Egypt-based teams and regional/global leadership. - Act as a key escalation point for local operational and cross-functional matters. - Ensure stakeholders are aligned on priorities, dependencies, timelines, and required actions. - Support leadership in addressing operational challenges and driving timely decisions. - People & Team Coordination - Provide operational leadership and coordination to Egypt-based teams without replacing the functional management structure. - Support workforce and resource planning in collaboration with respective functional and delivery leaders. - Promote a collaborative, accountable, and high-performance working environment. - Identify capability, resource, or organizational gaps and coordinate with the relevant functional leadership to address them. - Support employee engagement and site-level initiatives in coordination with HR and respective functional leaders. - Governance, Risk & Continuous Improvement - Ensure adherence to established delivery governance, operational processes, and organizational standards. - Monitor operational and delivery risks and ensure appropriate mitigation and escalation. - Drive initiatives that improve operational efficiency, delivery effectiveness, and cross-functional collaboration. - Establish appropriate operational reporting and provide management with visibility on key delivery and site-level matters. - Ensure local execution remains aligned with regional business priorities and governance frameworks.

- Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related field.

- 10+ years of relevant professional experience, with significant experience in project/program delivery and operational management.

- Proven experience managing complex projects, cross-functional teams, and multiple stakeholders. - Experience within a technology, software, IT services, digital transformation, or similar environment is highly preferred. - Demonstrated experience working across geographically distributed teams and regional/global organizations. - Strong understanding of project delivery, operational governance, resource management, and stakeholder management. - Experience in a senior management or leadership position with responsibility for delivery execution and/or operations.