Debt Collector

JOB SUMMARY

This Position is entrusted with the responsibility of managing collections and maintain the allocated Receivables Outstanding in accordance with / within the approved credit terms and strive to exceed the desired cash flow.

- Payment follow-up with the clients. - Meeting collecting targets to ensure the customer ageing/over dues are within the targeted norms. - Ensure Receivables statement reflects true and fair picture. - Periodical customer feedback on the outstanding status to the Credit Control Supervisor/Finance Manager to facilitate order approvals.

DUTIES & RESPONSIBILITIES

Client follow-up

- Ensure Automated statement is sent to all clients fortnightly. - Maintain detailed and up-to-date records of customer accounts and collection activities. - Calls & emails to the clients prior to the due dates, to follow up / seeking payment for due/overdue invoices. - Sending follow up mails/reminders/chase letters / timely escalation on a regular basis to delaying clients to ensure timely collections. - Ensure that all the assigned clients are followed up each month without any exception. - Manage customer relationship and retention.

Meeting collecting targets to ensure the customer ageing/over dues are within the targeted norms.

- Monitor the ageing of the clients’ outstanding statement on a regular basis and chase up with the clients accordingly, to maintain the overdue percentage less than 80% on the total outstanding. - Identify the high value invoices and ensure quick collection to improve the cash flow. - Ensure that a minimum of one receipt is collected monthly from each of the due customers.

Ensure Receivables statement reflects true and fair picture.

- Interact/liaison with the clients on a regular basis and ensure accounting of all invoices by the clients closest to the date of service/sales rendered. - Investigate and resolve customer disputes or discrepancies related to outstanding balances. - Liaison /Interact with the messenger/service, Sales & logistics department on a regular basis to ensure timely submission of invoices. - Escalate unresolved or high-risk accounts to the Collections Manager or relevant department. - Liaison/Interact with the Receivables Accountant (RA) and ensure timely posting of receipts, proper allocation of invoices, timely accounting of Credit Memos. - Liaison/Interact with the clients on a regular basis to ensure customer’s balances are reconciled/matched with the client’s outstanding statement at any point of time, supported with a reconciliation statement for the differences.

Periodical feedback to the Finance Manager/Credit Control Supervisor on the payment status of the outstanding invoices

- Follow up with the clients regularly and keep up to date remarks in respect of each outstanding invoice. - Provide the updated payment status of the assigned clients - to the Credit Control Supervisor/Finance & do timely escalations & coordinate with Supervisor on daily basis to decide on order approvals/ releasing of Account holds.

Education

Bachelor’s degree in Accounting, Commerce, Finance, Business Administration, or a related field.

Experience

- 2 to 3 years minimum experience in the similar role - Monthly Follow up Report in Excel - Customised Customer Statement in oracle - Customised Customer Ledger in Oracle - Receipts module in Oracle

Skills & Abilities

- Skills: Strong communication, negotiation, and Excel skills; basic understanding of financial statements. - Personality: Detail-oriented, persistent, and customer-focused with a professional demeanor. - Systems Knowledge: Familiarity with ERP or accounting software (SAP, Tally, or equivalent) is an advantage.