Sales Support Specialist

The Sales Support Specialist partners with the Sales Managers and other members of the Customer teams to secure customer demand planning and tooling contribution.

• Ensure on-time pricing updates in creation/maintenance/update of material and pricing information in all systems (SFDC, SAP, etc.) and proactively inform the Sales Manager of differences on customer Purchase Order vs. our pricing offer. • Manage Customer Purchase Order (PO) from customer portals, ensure correctness and initiate the pricing update process within 24h; responsible with PO archiving and pricing tracking file maintenance. • Gather and validate the information from the requestors to create a new product specification (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.) • Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies. • Responsible to capture long-term demand based on the sales team input for volumes Take ownership on cross-functional meetings • Analyze and align Customer demand based on portal input, supply chain and sales team inputs • Ensure accurate information and details related to tooling projects including capacity, tooling breakdown, operations # and costs, vendors, project milestones and timeline, etc. • Ensure identification and follow-up of all New Product Implementation projects that are customer funded and partner with Sales Manager to secure customer approval (update web-based portals, prepare customer presentation etc.) • Partner with Procurement Admin team and contribute to GR on time by ensuring tagging instructions to be provided accurately and on time to internal stakeholders and suppliers.

Requirements • Business or commercial bachelor’s degree or similar qualification • At least 2 years’ experience in sales administration, sales support and/or customer service, preferably in an international organization • Experience of working with SAP system • Fluent in English • Microsoft Office skills (e.g. Excel) • Excellent communication skills • Data administration management and precision to procedures • Process and detail oriented • Exceptional organizational skill • Foster effective teamwork • Analytical skills