Onboarding Specialist

The Onboarding Specialist is responsible for managing the end-to-end onboarding process for new merchants and clients, from initial handover to successful go-live. Acting as the primary point of contact during onboarding, the role ensures a smooth client experience while coordinating with internal teams to meet operational, compliance, and business requirements.

Requirements

- Strong attention to detail - manage multiple tasks simultaneously - Strong organizational and time-management skills - Basic knowledge of payment processing - Attention to detail and problem-solving abilities. - Experience in onboarding, compliance, operations, fintech, payments, or a related field is an advantage.

Responsibilities

- Manage merchant onboarding activities from assignment through go-live. - Communicate with clients daily via email and other communication platforms. - Monitor and coordinate the KYB/KYC process, including the collection and review of required documentation. - Follow up with clients regarding outstanding documents, compliance requirements, and onboarding milestones. - Review onboarding-related agreements and documentation, coordinating with the Legal team where required. - Monitor the status, execution, and renewal of merchant agreements, licenses, and corporate documents. - Perform website and URL checks to verify operational readiness and support risk assessment processes. - Track onboarding progress, monitor go-live timelines, and proactively follow up on pending actions. - Coordinate onboarding requests with Compliance, Legal, Risk, Support, - Finance, TechOps, Sales, and Account Management teams. - Participate in internal meetings and provide onboarding status updates. - Maintain accurate onboarding records and ensure compliance with company policies and procedures. - Perform other onboarding, operational, and client management tasks as required.

Benefits

- Competitive salary package aligned with experience and market standards. - Medical Insurance starting from day 1. - Access to training resources and development opportunities that support your professional growth. - Well-stocked office with snacks, drinks, and refreshments available daily. - A multinational organisation that promotes a strong, collaborative culture - Regular team-building events and company activities that strengthen collaboration across teams. - Employee Recognition Program celebrating our "Employee of the Month" with special perks.