Service Coordinator

Join System Service & Engineering, a Fidelity Company, and take your sales career to the next level! As a Service Coordinator you’ll be the go-to expert preparing estimates, building relationships, and helping customers find the best HVAC, electrical, and plumbing solutions. You’ll work with a collaborative team, support our trusted technicians, and play a key role in driving growth. Responsibilities • Estimate and prepare proposals for minor repairs and replacements across HVAC, electrical, and plumbing trades. • Partner with vendors to secure competitive pricing and order and track required parts and materials. • Identify customer needs, recommend appropriate solutions, and prepare detailed, accurate proposals. • Close sales while developing and maintaining strong, trust-based customer relationships. • Stay current on industry trends, products, equipment, and technologies. • Consistently meet or exceed established sales goals and performance expectations. • Collaborate with office staff, technicians, and management to ensure accuracy and efficiency in estimates and proposals. • Provide customers with timely updates regarding proposals, parts, scheduling, and the status of their service or repair needs. • Support the Customer Service team by assisting with incoming phone calls as needed and ensuring customer inquiries are handled promptly and professionally. • Demonstrate strong organizational, leadership, and time-management skills while effectively managing multiple priorities.

Qualifications • 5+ years of related experience preferred. • Strong knowledge of the HVAC, electrical, and plumbing industries. • Strong sales and customer service skills. • Excellent verbal and written communication skills. • Strong computer skills, including proficiency with Microsoft Excel, Outlook, email correspondence, data entry, and typing. • Ability to learn and efficiently navigate company software and technology. • Strong attention to detail and accuracy. • Dependable, trustworthy, and professional in appearance and manner.

Work Schedule • Full-time, Monday–Friday. • Weekend work as needed.

What We Offer • Competitive Pay & Benefits: Comprehensive medical, dental, and vision coverage, including free preventive care and affordable prescriptions. • Life & Disability Insurance: Company-paid coverage with options to enhance your benefits. • Retirement Savings: 401(k) with a generous company match and immediate vesting. • Paid Time Off: Holidays and a PTO plan that grows with years of service. • Career Growth: Education assistance and professional development opportunities. • Extra Perks: Flexible spending accounts, employee discounts, and 24/7 confidential support through our Employee Assistance Program.

About Us: System Service & Engineering, A Fidelity Company, specializes in Full-Service Mechanical, Electrical, and Plumbing services for commercial facilities throughout Northwest Florida and the Gulf Coast. Staffed with the region’s most dedicated technicians, System Service & Engineering delivers reliable and high-performing technical building solutions, including maintenance, emergency service, and end-to-end solutions, to help customers achieve energy-efficiency goals and long-term peace of mind.