Contact Center Consultant I

Employee is responsible for answering inquiries and resolving problems received in the Member Support Center from members and other credit union employees via electronic channels including but not limited to phone and internet. Must be knowledgeable in all areas of branch services to include deposit and other member services in order to provide informed, prompt, accurate, courteous and professional service to all members, potential members and credit union employees. This position requires a basic knowledge of all credit union products and services and ability to quickly and accurately utilize resources to fulfill members needs or transfer to appropriate area. Must have ability to identify and cross offer products and services that meet member’s financial needs.