Senior Community Manager

POSITION SUMMARY The Senior Community Manager serves as the executive leader of one of Denver's luxury high-rise multifamily communities and is responsible for driving exceptional resident experiences, operational excellence, financial performance, and team success. This highly visible leadership role oversees a premier family owned/managed, sophisticated Class A community featuring premium amenities, complex building operations, central plant systems, and elevated resident service expectations. The successful candidate will possess a proven track record of protecting asset value, maximizing financial performance, enhancing resident satisfaction, and leading high-performing teams within competitive metropolitan markets. This opportunity is ideal for an accomplished multifamily leader with extensive experience managing luxury high-rise communities, complex building systems, premium resident brands, and large onsite teams. The Senior Community Manager serves as the primary steward of the property's reputation, culture, and operating performance while ensuring alignment with ownership objectives and company standards. WHY JOIN BROE REAL ESTATE GROUP Broe Real Estate Group is a privately held real estate owner, operator, and investor with a long-term ownership philosophy and commitment to operational excellence. Unlike organizations focused on short-term investment horizons, we invest in our communities, residents, and team members for sustained success. This role offers the opportunity to lead one of Denver's most recognized luxury multifamily communities while partnering with an experienced ownership and leadership team dedicated to preserving asset value, delivering exceptional resident experiences, and fostering professional growth. The successful candidate will have the opportunity to make a meaningful impact on a highly visible asset while working within a family-owned organization known for its entrepreneurial culture, long-term perspective, and commitment to excellence. DENVER, COLORADO LIFESTYLE & RELOCATION OPPORTUNITY Denver offers an exceptional quality of life, combining a thriving metropolitan environment with a strong economy, professional sports, diverse cultural attractions, and year-round outdoor recreation. Residents enjoy convenient access to the Rocky Mountains, world-class skiing, hiking and biking trails, and some of the nation's most sought-after recreational destinations. Whether you prefer urban living, outdoor adventure, or a balance of both, the Denver region offers a lifestyle that continues to attract top professionals from across the country. To support our national search for top talent, relocation assistance is available for qualified candidates selected for this role. ESSENTIAL RESPONSIBILITIES Business & Asset Management • Lead execution of the property business plan, operating priorities, and annual goals in alignment with company standards and ownership objectives. • Monitor performance metrics, analyze operational and financial trends, and provide timely, accurate reporting to support informed decision-making. • Maintain strong cross-functional communication with regional leadership, ownership partners, and accounting stakeholders. Financial Leadership • Manage revenue, expenses, and controllable costs to achieve or exceed NOI goals and overall property performance targets. • Participate in pricing and market review discussions, making recommendations to optimize occupancy, rent growth, and leasing velocity. • Prepare weekly operational updates and monthly financial reporting, including variance analysis, performance insights, and action planning. • Develop and manage the annual budget in Yardi or comparable property management systems. • Oversee accounts receivable, collections, accounts payable, vendor contracts, and financial records with accuracy, urgency, and strong internal controls. • Partner on marketing strategies to maintain competitive positioning in the local market. Operations, Facilities & Vendor Management • Direct day-to-day property operations to ensure a safe, well-maintained, and high-performing community environment. • Oversee communities with sophisticated building infrastructure, including central plant systems, ensuring effective coordination with maintenance teams, engineering partners, and specialized vendors to maintain optimal building performance. • Partner with maintenance leadership to uphold service standards, preventive maintenance schedules, readiness goals, and curb appeal. • Select onboard and manage third-party vendors; negotiate service agreements; and hold partners accountable for quality, timeliness, and compliance. • Conduct regular property inspections and respond decisively to operational issues to maintain standards and mitigate risk. • Support capital improvement projects, renovations, and unit upgrades, ensuring work is completed on time, within scope, and aligned with property standards. • Respond to property emergencies and urgent situations as needed, ensuring timely resolution and clear communication with residents and leadership. Resident Experience, Leasing & Retention • Champion a resident-first culture by ensuring timely, professional, and solution-oriented responses to resident needs and concerns. • Administer leases in full compliance with policy, regulatory requirements, and lease terms. • Monitor and manage online reputation, including review platforms, ensuring timely responses and alignment with brand standards. • Drive leasing and retention outcomes through timely escalations, rent collection discipline, and focus on occupancy goals. Leadership & Special Projects • Lead with accountability, collaboration, and professionalism, while supporting strategic initiatives and special projects as requested by regional or corporate leadership. • Own the property's performance management processes, including goal setting, feedback, corrective action, and talent development planning. • Ensure appropriate staffing levels and proactively manage turnover and retention strategies. • Ensure full compliance with Fair Housing laws, local/state regulations, and company policies; proactively identify and mitigate operational and legal risks. • Partner with HR on employee relations matters, incident investigations, and policy adherence. • Hold staff accountable for luxury-level service delivery, quality standards, and brand alignment. OTHER DUTIES • Perform other duties and projects assigned SUPERVISORY RESPONSIBILITIES • Lead, coach, and hold the onsite team accountable for performance, responsiveness, and service standards. • Support hiring, onboarding, and development in alignment with company expectations. REQUIRED QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES We welcome candidates who bring a combination of operational leadership, financial acumen, and a strong commitment to service excellence in multifamily or related customer-facing environments. • Bachelor’s degree in business, real estate, hospitality, or a related field preferred, or an equivalent combination of education and relevant experience. • 8+ years progressive multi-family property management leadership experience, including at least 5 years managing a Class A, luxury multifamily community. • Prior experience leading teams of 10 or more associates. • Sustained and consistent tenure in prior roles. Prior experience in Class A, luxury, high-rise multifamily operations strongly preferred. • Demonstrated experience managing high-rise residential properties, including communities with sophisticated building systems and elevated resident service expectations. • Experience overseeing central plant operations, including coordination with engineering, maintenance, and vendor partners to ensure optimal building performance. • Proven success leading large onsite teams and driving operational, financial, and resident satisfaction results. • Experience supporting leasing, occupancy, renewals, or sales-focused customer