IT Desktop Support

SCOPE OF WORK The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS • Possesses an outgoing, amiable personality, and desire to help others • Effective communication skills, both verbal and written • Knowledgeable in the Windows desktop environment • Maintains confidentiality of all Company information • Excellent time management skills and ability to multitask • Participates in an on-call rotation and responds to critical IT incidents and emergency support requests during non-business hours as required. RESPONSIBILITIES • Maintains appropriate records, files, and documentation • Responds to support requests and takes necessary steps to resolve problems • Documents support issues and solutions • Remote problem-solving through use of remote connection tools • Diagnoses Windows and PC hardware and Software issues • Laptop, tablet, cell phone configurations and deployments • Basic troubleshooting of LAN and connectivity issues • Performs data migrations and assists in data restorations on local devices EDUCATION • CompTIA A+ preferred; may be obtained within first year of employment EXPERIENCE • Previous desktop support or IT helpdesk experience preferred