Corporate Account Specialist

Our Foundation: Mission: We shape timeless and functional designs from simple, natural materials to elevate everyday life. Vision: To celebrate the beauty of objects with real, authentic character. Values: Dignity & Respect | Ownership & Initiative | Commitment to Quality & Craft | Learning & Growth Together Position Summary: The Corporate Sales Specialist plays a key role in driving customer satisfaction, operational excellence, within the Corporate Sales channel. This position oversees customer communications, order management, and account support across multiple platforms and programs, ensuring timely fulfillment and high-quality service. A strong focus on accuracy, process efficiency, and proactive account management is essential. This role is a salary base plus quarterly commission options based on sales goals. We offer competitive pay and a benefit package that includes: medical, dental, and vision coverage, employer paid life & disability, paid time off, flexible holiday time, 401k retirement plan with employer match, and tuition reimbursement assistance. Additionally, we offer exclusive employee discounts on both our glass and pottery products and at our restaurant. Primary Duties and Responsibilities: Customer Communication & Support: Responds to customer inquiries and service requests via email and phone. Provides order updates, product details, price quotes, and payment support. Manages customer issues including engraving errors, damaged or misrouted shipments, and returns. Coordinates with customers on custom requests such as enclosure card inclusion and engraving proofs. Order Management: Processes new orders in NetSuite from multiple channels, including email, Formsite (Fidelity Institutional & Wellington Management), and OC Tanner portal. Reviews daily shipment schedule and adjusts timelines based on order readiness and customer input. Ensures all orders are correctly updated to “Pending Billing” status before end-of-day shipping cutoff. Monitors order queue to identify product needs and alerts the Planning team for large-quantity orders so glass production can be scheduled. Cross Department Coordination: Works closely with Engraving and Shipping teams to meet production and delivery timelines and customer expectations. Collaborates with the Planning team on order projections and inventory needs. Liaises with Accounting for invoicing, tax exemption status, and payment tracking. Assists with all orders, including purchase order management, invoice submission through any required portal, and pricing updates. Invoicing & Payment Tracking: Maintains and updates customer invoices daily. Coordinates with Corporate Sales team and Accounting on sending invoices, managing credit card payments, and resolving past due balances. Handles grouped invoices for programs with multiple orders. Quality Assurance & Data Accuracy: Reviews orders entered by team members to ensure accuracy in items, shipping methods, and fulfillment instructions. Corrects or flags errors to ensure orders are processed correctly the first time.