Front Office Supervisor (FT) (AM/PM) ("Supervisor de Oficina")

LOCATION

Bahia Resort Hotel

Since opening in 1953, the Bahia Resort Hotel has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America’s Finest City.

The Bahia Resort Hotel is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY

The Front Office Supervisor (“Supervisor de Oficina”) welcomes our guests with a warm and friendly smile. Courteously and efficiently handle guest arrivals and departures. Coaches and develops associates using a consistent, approachable demeanor while articulating expectations. Proactively provide our guests with personal service and attention that exceeds their expectations.

PAY & PERKS

- Compensation: $26.10**

- Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.

- Discounted Hotel Rooms for you, family and friends.

- Free Employee Parking and/or discounted MTS Pronto card.

- Free Meals & Refreshments during working shifts.

- Career advancement opportunities!

- Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.

- Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

- Conveys a favorable image of the organization by projecting a positive, professional appearance and demeanor to our guests.

- Coordinates the desk activities to assure that guest's services standards are consistently met or exceeded.

- Coaches and develops associates using a consistent, approachable demeanor while articulating expectations.

- Participates in increasing the percentage of return guests by listening to and fulfilling their needs with a caring and responsive attitude.

- Contributes to the financial growth of the company by enthusiastically promoting the available amenities and facilities of our hotel.

- Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel.

- Continuously provides excellent customer service when making reservations and use effective up-selling techniques.

- Offers and provides assistive devices to our guests with disabilities in a thoughtful and professional manner.

- Answers the department telephone with a friendly voice using professional telephone techniques and etiquette.

- Inputs information into the hotel computer and maintain guest records accurately and precisely, paying close attention to details and comments.

- Maintains a house bank and conform with established cash handling procedures.

- Processes guest billing using cash, checks, credit cards and special billing.

- Provides a safe and secure environment for both our guests and colleagues by knowing and assisting in safety and emergency procedures.

- Performs additional duties and responsibilities as directed by the leadership team.