Technical Authority Expert

## Join our Team

About this opportunity:

We have an exciting opportunity for a Technical Authority Expert to join our dynamic team here at Ericsson. As a critical component of our Managed Services deliveries, the role aligns with the Ericsson Operations Engine's mandate. The position�s key responsibilities include offering technology leadership, domain expertise, and robust support throughout the entire cycle of Create, Sustain, and Evolve processes.

What you will do:

\- Develop and maintain automated solutions with a keen eye for potential problem sources.

\- Drive continuous improvement in our recovery processes.

\- Provide expert insight and knowledge to our support team and automated operations unit.

\- Share your domain expertise with the analytics and automation team to bolster case development and analysis.

\- Initiate and manage the change introduction impact analysis process.

\- Coordinate with external suppliers/partners in case of incidents.

\- Support server and application interconnections, focusing on user access management.

\- Meet Service Resource Fulfillment activities end-to-end including planning, execution, testing, reporting and logging.

\- Validate and execute developed use cases, extending knowledge sharing to domain support.

The skills you bring:

\- Ericsson Operations Engine - Mode Of Operations.

\- Overall understanding of Automation?.

\- Network Functions Virtualization.

\- Troubleshooting skills.

\- Network Performance.

\- E2E Customer Experience.

\- Problem management.

\- Telecom Domain.

\- Ericsson Customer Experience Assurance (CEA) Competence.

\- Incident management.

\- MS TOP.

\- Customer Experience Improvement.

\- Service Request Fulfilment (OMS).

\- System Administration.

\- Data Security.